Maintenance: avoid the next breakdown
A few simple habits extend the life of your appliances.
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- Home service in Sherbrooke and the Eastern Townships
Appliance Repair FAQ Sherbrooke: your questions, our answers
Price, warranty, timing, appliances we repair: here are the answers to the questions we get most often. Can’t find yours? Call us, we’re open 24 hours a day. We can serve you in English over the phone.
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Appliance repair FAQ Sherbrooke: by topic
This FAQ brings together the questions we hear most on the phone and during visits. Pick a topic to go straight to the answers.
Repair or replace an appliance?
It’s often the first question when an appliance breaks down. There’s no universal formula, but a few guidelines help you decide.
Is it worth repairing an appliance?
In most cases, yes. Common breakdowns involve accessible parts like a pump, a gasket, a belt or a heating element, which cost far less than a new appliance. The technician explains the cost before starting, and then you decide.
When is it better to replace the appliance?
CAA-Québec (in French) suggests leaning toward replacement when the repair costs more than half the value of a comparable appliance, when breakdowns keep coming or when the appliance is near the end of its useful life. If that’s your case, we tell you frankly.
My appliance is recent. What should I check first?
Check the manufacturer’s warranty before paying for a repair: a nearly new appliance is often still covered.
Price and quotes
The price depends on the breakdown. Here’s how we set it and how to get a quote.
How much does an appliance repair cost?
It mostly depends on the part involved. We can’t give an honest number without a diagnosis, so the technician explains the cost before starting.
How do I get a quote?
Fill in our quote request form or call 438 798-5778. Give us the brand, the model and what the appliance is doing.
Can you give me a price over the phone?
For a repair, no: the price depends on the diagnosis. For a dishwasher installation, we can give you a price idea in advance, depending on the model.
Appliance repair warranty
What our warranty covers and what Quebec law provides.
Are your repairs guaranteed?
Yes. Our repairs are guaranteed, parts and labour.
What warranty does Quebec law provide?
According to CAA-Québec (in French), any appliance repair is covered by a three-month legal warranty on parts and labour, starting from the date on the invoice.
What should the invoice show?
The invoice should list the repairs done, the price and the condition of the parts installed. Keep it: it’s your proof of warranty.
Home visits and timing
Our technicians come to your home, anywhere in Sherbrooke and the Eastern Townships.
What are your opening hours?
We’re open 24 hours a day, 7 days a week, weekends included.
Do you come the same day?
We aim for same-day service, especially for fridges and freezers. It depends on the technicians’ schedule and part availability.
Do I need to be home during the visit?
Yes. Someone needs to be there to give access to the appliance and receive the diagnosis.
What happens if the part isn’t available?
The technician does the diagnosis, explains the problem and orders the part. We come back as soon as it arrives.
Do you serve my town?
We travel to every borough of Sherbrooke and to Magog, East Angus, Windsor, Coaticook, Cookshire, Richmond and Saint-Denis-de-Brompton. For any other address in the Eastern Townships, call us to confirm.
Appliances and brands
Which appliances do you repair?
Fridges, freezers, washers, dryers, dishwashers, as well as electric stoves, ovens and cooktops. We also install new dishwashers.
Do you repair all brands?
Yes, all brands.
Do you repair gas appliances?
No. For cooking appliances, we only repair electric models, including induction cooktops.
Do you connect hardwired dishwashers?
We connect models with a power cord. If your model must be hardwired directly, that connection has to be done by an electrician.
Didn’t find your answer?
Call us at 438 798-5778 or write to us. For any other appliance repair question in Sherbrooke or the Eastern Townships, we answer 24 hours a day.